Recent Articles
Guidelines for a Smooth Return Experience
Here's our advice to ensure safety and efficiency for campervan returns. Detailed Return Instructions: Provide renters with detailed instructions on the return process, including a reminder of the agreed drop-off time, to clean the van thoroughly, ...
How to handle quotes and pending requests in Wheelbase
If a quote says "send quote" and you CAN accommodate the booking, click this If a quote says "send quote" and you CANNOT accommodate the booking, decline it If a quote says "resend quote", and you CAN accommodate the booking, there is no further ...
What do I do when my van breaks down?
Make sure the customer is parked safely and advise them to contact breakdown assistance (please keep roadside assistance info in your glovebox. Contact QC to give us a heads up in case your customer will need another campervan. If the van cannot be ...
My customer broke down halfway through their holiday, do they get a refund?
As per the booking conditions, if a customer has to end their holiday early due to a breakdown or mechanical issues, they are entitled to a refund for the days that went unused on their trip. Any additional refund would be at your discretion.
My customer wants me to cover their expenses after a breakdown/mechanical issues.
You are not liable to pay for any costs outside of the booking if your campervan breaks down (ie. hotel costs, meals etc.) While we fully appreciate that the changes in travel itinerary can be inconvenient to a customer, as per our booking ...