Can a customer take my van to Europe?
Yes, but your will need make sure you have EU travel included on your insurance policy. If it is included, you will also need to obtain a VOH form, which you can download here.
Please fill out the form as soon as possible and send to the RAC to get the VOH posted to you. It costs £8 and the customer pays. If the owner needs it within 48 hours, it costs £14.95 (again the customer needs to pay).
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Do I have to be present when the customer drops back the van?
Ultimately, this is your decision but we would strongly recommend you be there to inspect your campervan when a customer drops it back. If your van is damaged and you are not present with the customer when you spot it, it is extremely difficult to ...
What do I do when my van breaks down?
Make sure the customer is parked safely and advise them to contact breakdown assistance (please keep roadside assistance info in your glovebox. Contact QC to give us a heads up in case your customer will need another campervan. If the van cannot be ...
Where can I update my van details?
To make changes to your vans website listing please do this via your Wheelbase login. Visit the Campervan Details Dashboard to update your: Bank details Insurance & Breakdown Cover MOT Gas Weight Opt in or out of Discounts Custom van features ...
Do I have to allow pets in my van?
No, as long as you do not tick the ‘pet-friendly’ box in Wheelbase for your campervan’s listing, your van will not be included in our pet-friendly collection. That being said, if you are looking for a way to boost occupancy, allowing pets in your ...
Does my customer pay for fuel?
Yes, your customer should leave on their booking with a full tank of fuel and return it the same way. If your customer does not have the chance to fill up, you can charge them for the fuel top-up as an add-on charge after they have returned your ...