We’re really sorry if your trip didn’t live up to expectations. If you have any concerns during your hire, our Booking Conditions ask that you raise these directly with the campervan owner as soon as possible. As the hire contract is between you and the owner, this gives them the opportunity to resolve any issues during your trip.

If you’re unhappy with the owner’s response, please contact us as soon as possible with full details of your complaint, along with the owner’s response if you’ve received one. We’ll then review the situation through our formal complaints process and use our reasonable endeavours to help resolve any outstanding issues. If you have any questions about this process, we’re always happy to help.