Do I have to be present when the customer drops back the van?
Ultimately, this is your decision but we would strongly recommend you be there to inspect your campervan when a customer drops it back.
If your van is damaged and you are not present with the customer when you spot it, it is extremely difficult to assign blame to the customer after the customer leaves and some time has passed.
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What do I do when my van breaks down?
Make sure the customer is parked safely and advise them to contact breakdown assistance (please keep roadside assistance info in your glovebox. Contact QC to give us a heads up in case your customer will need another campervan. If the van cannot be ...
My customer has added multiple drivers to the driver form, do they all need to be present for the handover?
Yes, it is an insurance requirement that anyone who is planning to drive your vehicle needs to be present for the handover and sign the driver hire agreement.
Can a customer take my van to Europe?
Yes, but your will need make sure you have EU travel included on your insurance policy. If it is included, you will also need to obtain a VOH form, which you can download here. Please fill out the form as soon as possible and send to the RAC to get ...
Customer Excess Insurance - Questor
UK and EU residents can opt to take out an excess reimbursement policy through our recommended third party provider Questor enabling them to claim the excess back in the event of an accident minus £100. We do recommend renters also take out their own ...
Where can I update my van details?
To make changes to your vans website listing please do this via your Wheelbase login. Visit the Campervan Details Dashboard to update your: Bank details Insurance & Breakdown Cover MOT Gas Weight Opt in or out of Discounts Custom van features ...