Does my customer pay for fuel?
Yes, your customer should leave on their booking with a full tank of fuel and return it the same way. If your customer does not have the chance to fill up, you can charge them for the fuel top-up as an add-on charge after they have returned your campervan, please provide the recipt of the cost for refueling to the customer before charging them.
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My hirer said they didn’t cause the damage to my van, are they still liable to pay for repairs?
Yes, regardless if the customer caused the damage, or it was caused by something/someone else, they are liable to pay for your campervans repairs. When a customer takes a Quirky Campevan and as with other rental vehicles, they are liable for anything ...
Can a customer take my van to Europe?
Yes, but your will need make sure you have EU travel included on your insurance policy. If it is included, you will also need to obtain a VOH form, which you can download here. Please fill out the form as soon as possible and send to the RAC to get ...
My customer wants me to cover their expenses after a breakdown/mechanical issues.
You are not liable to pay for any costs outside of the booking if your campervan breaks down (ie. hotel costs, meals etc.) While we fully appreciate that the changes in travel itinerary can be inconvenient to a customer, as per our booking ...
My customer's DVLA check code won’t work.
Unfortunately DVLA check codes expire after 21 days, so if your customer generated one more than 3 weeks ago, it will not work when you check it. This is also the same if a customer uses the code they generate themselves, this will automatically ...
How do I release my customer’s security deposit?
Again, this is done automatically by Wheelbase 7 days after the customers booking ends. If you would like to release this to your customer sooner, you can do this by clicking ‘manage security deposit’ then ‘release entire security deposit’ on the ...