How can my customer make a claim with their excess insurer?

How can my customer make a claim with their excess insurer?

In order to make a claim, your customer will need:

  1. A quote or invoice showing the cost of repairs.
  2. A copy of their driver form.
  3. Proof on their bank statement that they have been charged by Quirky Campers.

They can then make a claim through Questor’s website here.

    • Related Articles

    • My customer bought excess insurance, will this effect how much I can charge them for damage?

      No, this does not effect the amount the amount of money you can claim from the customer. If a customer is charged for damage, they will make a claim themselves with the excess insurance provider (Questor) to reimburse them for the cost of damage ...

    • How do I charge a customer for damage over £500?

      Follow steps 1 to 3 from above. The standard Quirky customer excess is set at £1500, which means that we can charge an additional £1000 to the customer's £500 security deposit to match the full excess. If your repairs cost over £1500, please make a ...

    • Do I have to use Alan Boswell as my insurer?

      Alan Boswell and Sterling are our recommended insurance providers but you are welcome to find an alternative option that works for you. You can find out more about these insurance options here. If you switch between either of these options, please ...

    • Can a customer take my van to Europe?

      Yes, but your will need make sure you have EU travel included on your insurance policy. If it is included, you will also need to obtain a VOH form, which you can download here. Please fill out the form as soon as possible and send to the RAC to get ...

    • Does my customer pay for fuel?

      Yes, your customer should leave on their booking with a full tank of fuel and return it the same way. If your customer does not have the chance to fill up, you can charge them for the fuel top-up as an add-on charge after they have returned your ...