How do driver forms work?

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• My customer hasn’t completed their driver form.

  If your customer has not submitted their driver form, feel free to give them a nudge by using the driver form table on the Owner Dashboard. Driver forms are sent to customers the day after a booking has been made, so they may have missed the email, ...

• My customer doesn't have the link to their driver form

  Usually if this is the case, the driver form link will be in the customers junk or spam folders, so we would advise asking your customer to check there too. Click here to Find Driver Forms for your upcoming bookings, and resend a driver form to a ...

• My customer's DVLA check code won’t work.

  Unfortunately DVLA check codes expire after 21 days, so if your customer generated one more than 3 weeks ago, it will not work when you check it. This is also the same if a customer uses the code they generate themselves, this will automatically ...

• My customer has added multiple drivers to the driver form, do they all need to be present for the handover?

  Yes, it is an insurance requirement that anyone who is planning to drive your vehicle needs to be present for the handover and sign the driver hire agreement.

• I checked my customers driver form, and they don’t meet the insurance criteria, what do I do?

  As per Alan Boswell’s insurance criteria, if the customer meets the below criteria they are covered as standard to drive your vehicle: Age: between 23 and 75 years young. Nationality*: UK, EU driver’s licenses. Length held: Minimum 2 years. Points*: ...