How do driver forms work?
When a customer makes a booking, they will get an email from the Quirky Team requesting them to add their details to the driver hire form.
This email is sent manually by the Quirky Team once a day, so your customer is likely to receive this email the day after they make their booking.
If you accept a last-minute booking, and need the driver form completed that day, please use a blank driver form in meantime.
Find Driver Forms for your upcoming bookings, and resend a driver form to a customer or to yourself
here.
Related Articles
My customer doesn't have the link to add their driver details
Usually if this is the case, the driver form link will be in the customers junk or spam folders, so we would advise asking your customer to check there too. Click here to Find Driver Forms for your upcoming bookings, and resend a driver form to a ...
My customer's DVLA check code won’t work.
Unfortunately DVLA check codes expire after 21 days, so if your customer generated one more than 3 weeks ago, it will not work when you check it. This is also the same if a customer uses the code they generate themselves, this will automatically ...
My customer hasn’t completed their driver form or added their documentation
If your customer has not submitted their driver form and documentation, feel free to give them a nudge by using the driver form table on the Owner Dashboard. Driver details requests are sent to customers the day after a booking has been made, so they ...
My customer has added multiple drivers to the driver form, do they all need to be present for the handover?
Yes, it is an insurance requirement that anyone who is planning to drive your vehicle needs to be present for the handover and sign the driver hire agreement.
I checked my customers driver form, and they don’t meet the insurance criteria, what do I do?
As per Alan Boswell’s insurance criteria, if the customer meets the below criteria they are covered as standard to drive your vehicle: Age: between 23 and 75 years young. Nationality*: UK, EU driver’s licenses. Length held: Minimum 2 years. Points*: ...