How do I charge a customer for damage over £500?
- Follow steps 1 to 3 from above.
- The standard Quirky customer excess is set at £1500, which means that we can charge an additional £1000 to the customer's £500 security deposit to match the full excess.
- If your repairs cost over £1500, please make a claim with Alan Boswell.
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My customer bought excess insurance, will this effect how much I can charge them for damage?
No, this does not effect the amount the amount of money you can claim from the customer. If a customer is charged for damage, they will make a claim themselves with the excess insurance provider (Questor) to reimburse them for the cost of damage ...
What is the difference between damage and general wear and tear?
While we always support owners being compensated for any damage caused by customers, there is a difference between this and general wear and tear that should not be charged to the customer. An example of this would be if your customer gets a flat ...
My hirer said they didn’t cause the damage to my van, are they still liable to pay for repairs?
Yes, regardless if the customer caused the damage, or it was caused by something/someone else, they are liable to pay for your campervans repairs. When a customer takes a Quirky Campevan and as with other rental vehicles, they are liable for anything ...
How do I charge a customer from their security deposit? (Less than £500)
Place the customer's security deposit on hold. Select 'manage security deposit' from the reservation, and click 'hold security deposit'. This will stop the security deposit from being automatically released after 7 days. Message the customer to give ...
Does my customer pay for fuel?
Yes, your customer should leave on their booking with a full tank of fuel and return it the same way. If your customer does not have the chance to fill up, you can charge them for the fuel top-up as an add-on charge after they have returned your ...