My campervan has broken down/is not roadworthy for an upcoming booking, what do I do?
Unfortunately mechanical issues happen from time to time. If this happens to you, please contact your next customer as soon as possible to let them know the full situation.
Then please contact the Quirky team where we can either try to find the customer an alternative campervan if one is available or alternatively offer them a full refund.
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Something is broken/damaged in my campervan, can I still rent it out?
This would depend on what the issue is. For small aesthetic problems (ie. scratches/dents you have not had the opportunity to fix) we would advise you to contact the customer as soon as possible so they are aware that your campervan might not be ...
What do I do if a booking gets cancelled?
For our full cancellation policy, please click here to read section 4 of full booking conditions. Cancellations made within 24 hours of creating a booking Renters can cancel their booking and receive a full refund if done within 24 hours of receiving ...
I want to delist my campervan, what do I do?
We totally understand that renting your campervan isn’t for everyone. If you decide to delist your campervan, please make sure you block off your calendar so you don’t receive any further bookings. Once you have honoured your existing bookings, ...
How do I create a family and friends booking?
Firstly, you will need to go onto your vans page on Wheelbase and click 'New Quote' on the top right hand side. Once you click that, select the dates of the booking (the normal price will come up on the right hand side but you can ignore that). ...
What is the ‘base rate’ and how is my campervan priced?
The base rate is the minimum daily rate for your vehicle. The base rate is the minimum amount a customer will be charged per night for your campervan (ie. the price for a weekday in February, for example). Don’t panic if this rate looks low, we have ...