My customer bought excess insurance, will this effect how much I can charge them for damage?
No, this does not effect the amount the amount of money you can claim from the customer.
If a customer is charged for damage, they will make a claim themselves with the excess insurance provider (Questor) to reimburse them for the cost of damage repairs.
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How do I charge a customer for damage over £500?
Follow steps 1 to 3 from above. The standard Quirky customer excess is set at £1500, which means that we can charge an additional £1000 to the customer's £500 security deposit to match the full excess. If your repairs cost over £1500, please make a ...
How do I charge a customer from their security deposit? (Less than £500)
Place the customer's security deposit on hold. Select 'manage security deposit' from the reservation, and click 'hold security deposit'. This will stop the security deposit from being automatically released after 7 days. Message the customer to give ...
How can my customer make a claim with their excess insurer?
In order to make a claim, your customer will need: A quote or invoice showing the cost of repairs. A copy of their driver form. Proof on their bank statement that they have been charged by Quirky Campers. They can then make a claim through Questor’s ...
I checked my customers driver form, and they don’t meet the insurance criteria, what do I do?
As per Alan Boswell’s insurance criteria, if the customer meets the below criteria they are covered as standard to drive your vehicle: Age: between 23 and 75 years young. Nationality*: UK, EU driver’s licenses. Length held: Minimum 2 years. Points*: ...
Can a customer take my van to Europe?
Yes, but your will need make sure you have EU travel included on your insurance policy. If it is, you will need to obtain a VOH form, which you can download here. Please fill out the form as soon as possible and send to the RAC to get the VOH posted ...