My customer bought excess insurance, will this effect how much I can charge them for damage?
No, this does not effect the amount the amount of money you can claim from the customer.
If a customer is charged for damage, they will make a claim themselves with the excess insurance provider (Questor) to reimburse them for the cost of damage repairs.
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Customer Excess Insurance - Questor
UK and EU residents can opt to take out an excess reimbursement policy through our recommended third party provider Questor enabling them to claim the excess back in the event of an accident minus £100. We do recommend renters also take out their own ...
Excess in the event of damage
The driver will be liable for the excess in the event of any damage to the vehicle. Anything beyond that is covered by the insurance where a claim can be made. The driver is responsible for getting the contact details of any third parties involved. ...
How do I charge a customer for damage over £500?
Follow steps 1 to 3 from above. The standard Quirky customer excess is set at £1500, which means that we can charge an additional £1000 to the customer's £500 security deposit to match the full excess. If your repairs cost over £1500, please make a ...
Insurance & Documentation Requirements
Shortly after booking you will receive a Driver Details Request email so that you can provide the required documentation for the campervan owner to arrange insurance for your trip. We recommend sending this one month prior to your hire start date so ...
How do I charge a customer from their security deposit? (Less than £500)
Place the customer's security deposit on hold. Select 'manage security deposit' from the reservation, and click 'hold security deposit'. This will stop the security deposit from being automatically released after 7 days. Message the customer to give ...