My customer broke down halfway through their holiday, do they get a refund?
As per the booking conditions, if a customer has to end their holiday early due to a breakdown or mechanical issues, they are entitled to a refund for the days that went unused on their trip. Any additional refund would be at your discretion.
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How do I get more bookings?
There are many reasons why your campervan might not be as popular as you anticipated. Here are some common reasons why this might be and somethings to consider if you’re occupancy is low: Is my van overpriced? - Consider lowering your base rate, ...
Can a customer take my van to Europe?
Yes, but your will need make sure you have EU travel included on your insurance policy. If it is included, you will also need to obtain a VOH form, which you can download here. Please fill out the form as soon as possible and send to the RAC to get ...
My customer doesn't have the link to add their driver details
Usually if this is the case, the driver form link will be in the customers junk or spam folders, so we would advise asking your customer to check there too. Click here to Find Driver Forms for your upcoming bookings, and resend a driver form to a ...
Does my customer pay for fuel?
Yes, your customer should leave on their booking with a full tank of fuel and return it the same way. If your customer does not have the chance to fill up, you can charge them for the fuel top-up as an add-on charge after they have returned your ...
My customer's DVLA check code won’t work.
Unfortunately DVLA check codes expire after 21 days, so if your customer generated one more than 3 weeks ago, it will not work when you check it. This is also the same if a customer uses the code they generate themselves, this will automatically ...