My customer doesn’t have correct proofs of address.
If your customer is struggling to find valid proofs of address, we have an address verifier that has been approved for use by Alan Boswell called ID3 Global.
Please contact our team with the customers full name, date of birth and address, and we can run this check for you. If it is able to successfully verify your address this will act as proof of address.
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My customers licence does not match their proofs of address.
That's no problem. They will just need to go on the DVLA website to update their licence address. Once they have done this, they need to take a screenshot of the process completed. They will need to retain the physical copy of their drivers licence ...
My customer's DVLA check code won’t work.
Unfortunately DVLA check codes expire after 21 days, so if your customer generated one more than 3 weeks ago, it will not work when you check it. This is also the same if a customer uses the code they generate themselves, this will automatically ...
My customer hasn’t completed their driver form or added their documentation
If your customer has not submitted their driver form and documentation, feel free to give them a nudge by using the driver form table on the Owner Dashboard. Driver details requests are sent to customers the day after a booking has been made, so they ...
My hirer said they didn’t cause the damage to my van, are they still liable to pay for repairs?
Yes, regardless if the customer caused the damage, or it was caused by something/someone else, they are liable to pay for your campervans repairs. When a customer takes a Quirky Campevan and as with other rental vehicles, they are liable for anything ...
I claimed my customers security deposit and it wasn’t paid to me
Security deposit claims work a little differently to regular rental amounts as they are first claimed by Wheelbase, who then sends this to Quirky Campers’ bank account, where we pay this to the owner. Because of this 3 step process, security deposits ...