My customer doesn't have the link to add their driver details
Usually if this is the case, the driver form link will be in the customers junk or spam folders, so we would advise asking your customer to check there too.
Click here to Find Driver Forms for your upcoming bookings, and resend a driver form to a customer or to yourself.
If there's no driver form there, get in touch with the team and we can resend them a new link.
If this is outside of office hours, we also have a blank driver form that you can access to print and fill in by hand.
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My customer hasn’t completed their driver form or added their documentation
If your customer has not submitted their driver form and documentation, feel free to give them a nudge by using the driver form table on the Owner Dashboard. Driver details requests are sent to customers the day after a booking has been made, so they ...
How do driver forms work?
When a customer makes a booking, they will get an email from the Quirky Team requesting them to add their details to the driver hire form. This email is sent manually by the Quirky Team once a day, so your customer is likely to receive this email the ...
My customer doesn’t have correct proofs of address.
If your customer is struggling to find valid proofs of address, we have an address verifier that has been approved for use by Alan Boswell called ID3 Global. Please contact our team with the customers full name, date of birth and address, and we can ...
I checked my customers driver form, and they don’t meet the insurance criteria, what do I do?
As per Alan Boswell’s insurance criteria, if the customer meets the below criteria they are covered as standard to drive your vehicle: Age: between 23 and 75 years young. Nationality*: UK, EU driver’s licenses. Length held: Minimum 2 years. Points*: ...
Add-ons and Extras with Prices
How to create a new add-on: Go to the ‘Add-ons’ tab on Wheelbase Click ‘New vehicle-specific add-on’. Next, enter the details including a description and price. Click ‘Save add-on’. You can treat this selection as your own personal shop for your ...