My customer has added multiple drivers to the driver form, do they all need to be present for the handover?

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• My customer hasn’t completed their driver form or added their documentation

  If your customer has not submitted their driver form and documentation, feel free to give them a nudge by using the driver form table on the Owner Dashboard. Driver details requests are sent to customers the day after a booking has been made, so they ...

• How do driver forms work?

  When a customer makes a booking, they will get an email from the Quirky Team requesting them to add their details to the driver hire form. This email is sent manually by the Quirky Team once a day, so your customer is likely to receive this email the ...

• My customer doesn't have the link to add their driver details

  Usually if this is the case, the driver form link will be in the customers junk or spam folders, so we would advise asking your customer to check there too. Click here to Find Driver Forms for your upcoming bookings, and resend a driver form to a ...

• I checked my customers driver form, and they don’t meet the insurance criteria, what do I do?

  As per Alan Boswell’s insurance criteria, if the customer meets the below criteria they are covered as standard to drive your vehicle: Age: between 23 and 75 years young. Nationality*: UK, EU driver’s licenses. Length held: Minimum 2 years. Points*: ...

• Do I have to be present when the customer drops back the van?

  Ultimately, this is your decision but we would strongly recommend you be there to inspect your campervan when a customer drops it back. If your van is damaged and you are not present with the customer when you spot it, it is extremely difficult to ...