My customer has added multiple drivers to the driver form, do they all need to be present for the handover?

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• How do driver forms work?

  After a customer makes a booking, they will get an email from Quirky Campers requesting them to add their details to the driver hire form. Driver Forms are created manually by the Quirky Team once a day. When they receive this email depends on when ...

• My customer doesn't have the link to add their driver details

  Usually if this is the case, the driver form link will be in the customers junk or spam folders, so we would advise asking your customer to check there too. Click here to Find Driver Forms for your upcoming bookings, and resend a driver form to a ...

• I checked my customers driver form, and they don’t meet the insurance criteria, what do I do?

  As per Alan Boswell’s insurance criteria, if the customer meets the below criteria they are covered as standard to drive your vehicle: Age: between 23 and 75 years young. Nationality*: UK, EU driver’s licenses. Length held: Minimum 2 years. Points*: ...

• Do I have to be present when the customer drops back the van?

  Ultimately, this is your decision but we would strongly recommend you be there to inspect your campervan when a customer drops it back. If your van is damaged and you are not present with the customer when you spot it, it is extremely difficult to ...

• How can my customer make a claim with their excess insurer?

  In order to make a claim, your customer will need: A quote or invoice showing the cost of repairs. A copy of their driver form. Proof on their bank statement that they have been charged by Quirky Campers. They can then make a claim through Questor’s ...