My customer's DVLA check code won’t work.
Unfortunately DVLA check codes expire after 21 days, so if your customer generated one more than 3 weeks ago, it will not work when you check it. This is also the same if a customer uses the code they generate themselves, this will automatically expire it as codes can only be used once.
Either way, you will need to ask your customer to generate a new code through the DVLA website.
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My customer doesn’t have correct proofs of address.
If your customer is struggling to find valid proofs of address, we have an address verifier that has been approved for use by Alan Boswell called ID3 Global. Please contact our team with the customers full name, date of birth and address, and we can ...
How do I release my customer’s security deposit?
Again, this is done automatically by Wheelbase 7 days after the customers booking ends. If you would like to release this to your customer sooner, you can do this by clicking ‘manage security deposit’ then ‘release entire security deposit’ on the ...
My customer hasn’t completed their driver form.
If your customer has not submitted their driver form, feel free to give them a nudge by using the driver form table on the Owner Dashboard. Driver forms are sent to customers the day after a booking has been made, so they may have missed the email, ...
How do I authorise my customer’s security deposit?
Wheelbase automatically authorises the security deposit 2 days before your customer's booking begins. You will know that this has been successfully authorised if it appears in green as ‘Security Deposit: Authorised’ under the customers name on their ...
How do driver forms work?
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