My customer wants me to cover their expenses after a breakdown/mechanical issues.

My customer wants me to cover their expenses after a breakdown/mechanical issues.

You are not liable to pay for any costs outside of the booking if your campervan breaks down (ie. hotel costs, meals etc.) While we fully appreciate that the changes in travel itinerary can be inconvenient to a customer, as per our booking conditions, you are not liable to pay for any costs incurred outside of the rental (11.3)

Instead, these costs should be covered and reimbursed by your customer’s travel insurance provider.

    • Related Articles

    • My customer broke down halfway through their holiday, do they get a refund?

      As per the booking conditions, if a customer has to end their holiday early due to a breakdown or mechanical issues, they are entitled to a refund for the days that went unused on their trip. Any additional refund would be at your discretion.

    • Does my customer pay for fuel?

      Yes, your customer should leave on their booking with a full tank of fuel and return it the same way. If your customer does not have the chance to fill up, you can charge them for the fuel top-up as an add-on charge after they have returned your ...

    • My campervan has broken down/is not roadworthy for an upcoming booking, what do I do?

      Unfortunately mechanical issues happen from time to time. If this happens to you, please contact your next customer as soon as possible to let them know the full situation. Then please contact the Quirky team where we can either try to find the ...

    • My customer's DVLA check code won’t work.

      Unfortunately DVLA check codes expire after 21 days, so if your customer generated one more than 3 weeks ago, it will not work when you check it. This is also the same if a customer uses the code they generate themselves, this will automatically ...

    • How do I release my customer’s security deposit?

      Again, this is done automatically by Wheelbase 7 days after the customers booking ends. If you would like to release this to your customer sooner, you can do this by clicking ‘manage security deposit’ then ‘release entire security deposit’ on the ...