My customers licence does not match their proofs of address.
That's no problem. They will just need to go on the DVLA website to update their licence address. Once they have done this, they need to take a screenshot of the process completed. They will need to retain the physical copy of their drivers licence with their old address, while they wait for their new licence to arrive.
They will then need to send you the screenshot, along with 2 proofs of address, and a copy of your old licence to you.
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My customer doesn’t have correct proofs of address.
If your customer is struggling to find valid proofs of address, we have an address verifier that has been approved for use by Alan Boswell called ID3 Global. Please contact our team with the customers full name, date of birth and address, and we can ...
I claimed my customers security deposit and it wasn’t paid to me
Security deposit claims work a little differently to regular rental amounts as they are first claimed by Wheelbase, who then sends this to Quirky Campers’ bank account, where we pay this to the owner. Because of this 3 step process, security deposits ...
I checked my customers driver form, and they don’t meet the insurance criteria, what do I do?
As per Alan Boswell’s insurance criteria, if the customer meets the below criteria they are covered as standard to drive your vehicle: Age: between 23 and 75 years young. Nationality*: UK, EU driver’s licenses. Length held: Minimum 2 years. Points*: ...
Can you offer any other recommended insurance provider other than Alan Boswell?
Yes! We are pleased that we can recommend Sterling Self Drive Hire Insurance as another recommended insurance provider. There are a few key differences between Sterling, and Alan Boswell which you should be aware of before changing insurance ...
How do I charge a customer for damage over £500?
Follow steps 1 to 3 from above. The standard Quirky customer excess is set at £1500, which means that we can charge an additional £1000 to the customer's £500 security deposit to match the full excess. If your repairs cost over £1500, please make a ...