What do I do if a booking gets cancelled?

What do I do if a booking gets cancelled?

For our full cancellation policy, please click here to read section 4 of full booking conditions.


Cancellations made within 24 hours of creating a booking

Renters can cancel their booking and receive a full refund if done within 24 hours of receiving a confirmation email.

Please note: This is only valid if their collection date is more than 30 days away.


Cancellations made more than 24 hours after creating a booking

If a renter cancels a booking after the 24 hour period has passed, they are no longer entitled to any refund of the deposit payment made (20% of the Booking Fee). Any refunds at this point are at the discretion of the owner.


Cancellations made 30 days or less before a booking commences 

If a renter cancels when the booking is due to start in 30 days or less, they are not entitled to any refund. Any refunds after this point are at the discretion of the owner.


Cancellations made more than 30 days before the booking is due to begin 

If renters cancel more than 30 days before their booking is due to start and before they have paid in full, they can cancel and not be charged the remaining amount, however, they are not entitled to any refund of the initial 20% deposit. Any refund beyond this is at the discretion of the owner.


Owner Cancellations

If a booked campervan is no longer available to take a booking due to mechanical failure or another reason, and Quirky are unable to transfer the booking to another campervan, renters will receive a full refund. 


If a campervan breaks down during a trip

If a campervan breaks or is no longer fit for purpose during the renter's booking the renter will receive a refund for the days they were unable to use the campervan. If the van is irreparable, Quirky will try to find an alternative campervan to transfer the booking to. 


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Any last-minute customer cancellations will be advertised for last-minute availability on Quirky socials as soon as possible to try and find replacement bookings. 


The Quirky team will also do their best to find suitable replacement campervans for renters if their previous booking is no longer available. Please keep your last-minute availability up to date to make this as easy as possible. 


Many owners offer renters a full or partial refund as a gesture of goodwill if a booking is cancelled for circumstances beyond the renter's control, or offer to change the dates on a booking. 


Being understanding and flexible with customers in difficult situations is very important to Quirky and reflects our commitment to fair and compassionate customer service.



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