What does the ‘Scheduled Payment Failed - Please Retry’ email mean?
This is an automated email from Wheelbase to say that a scheduled payment for one of your customers has failed. This could be to pay the booking remainder, or to authorise the security deposit.
This email gets sent to the customer, as well as the Quirky Team where we contact the customer to remind them to update their method of payment.
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When will I get paid for my bookings?
Owner payment runs are done every fortnight on a Thursday. Please make sure you have checked back in any bookings that have taken place by 10pm on the previous Wednesday and they will be paid out to you then.
What do I do if a booking gets cancelled?
For our full cancellation policy, please click here to read section 4 of full booking conditions. Cancellations made within 24 hours of creating a booking Renters can cancel their booking and receive a full refund if done within 24 hours of receiving ...
How do driver forms work?
When a customer makes a booking, they will get an email from the Quirky Team requesting them to add their details to the driver hire form. This email is sent manually by the Quirky Team once a day, so your customer is likely to receive this email the ...
Tickets, PCNs, speeding violations and other fines
Responsibility for parking violations rests with the driver in control of the vehicle at the time of the incident. To address this, We have two options for you to handle this: Direct Payment (We recommend this option): You may opt to pay the penalty ...
Can you offer any other recommended insurance provider other than Alan Boswell?
Yes! We are pleased that we can recommend Sterling Self Drive Hire Insurance as another recommended insurance provider. There are a few key differences between Sterling, and Alan Boswell which you should be aware of before changing insurance ...