What does the ‘Scheduled Payment Failed - Please Retry’ email mean?
This is an automated email from Wheelbase to say that a scheduled payment for one of your customers has failed (eg. if there isn't enough money in their account or if their bank blocks the payment). This could be to pay the booking remainder, or to authorise the security deposit.
This email gets sent to the customer, as well as the Quirky Team where we contact the customer to remind them to update their method of payment.
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When will I get paid for my bookings?
Owner payment runs are done every fortnight on a Thursday. Please make sure you have checked back in any bookings that have taken place by 10pm on the previous Wednesday and they will be paid out to you then.
Is there a maximum amount of family and friends bookings I can put through on my campervan?
No, you can have as many family and friend bookings as you like, however please make sure you put these through as bookings on Wheelbase so your calendar will be blocked off to other customers. For insurance reasons, Alan Boswell needs to have a ...
What do I do if a booking gets cancelled?
For our full cancellation policy, please click here to read section 4 of full booking conditions. Cancellations made within 24 hours of creating a booking Renters can cancel their booking and receive a full refund if done within 24 hours of receiving ...
How do driver forms work?
When a customer makes a booking, they will get an email from the Quirky Team requesting them to add their details to the driver hire form. This email is sent manually by the Quirky Team once a day, so your customer is likely to receive this email the ...
Tickets, PCNs, speeding violations and other fines
Responsibility for parking violations rests with the driver in control of the vehicle at the time of the incident. To address this, We have two options for you to handle this: Direct Payment (We recommend this option): You may opt to pay the penalty ...