What is the difference between damage and general wear and tear?
While we always support owners being compensated for any damage caused by customers, there is a difference between this and general wear and tear that should not be charged to the customer.
An example of this would be if your customer gets a flat tyre. If you have had the same tyres for a long period time and your customer gets a puncture on their trip, this should not be charged to the customer.
However, if your customer causes a flat tyre due to negligent driving, this would not be general wear and tear on your campervan.
If you are ever unsure of what can be charged to your customer, please contact the Quirky team.
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Excess increase & explanation of difference in security deposit and excess
Communication sent to customers in 2023 explaining the change in standard excess amount. Template below this can be sent to customers confirming we will cover excess if it cannot be recovered: "From the 1st of February 2023, all new bookings will ...
My customer bought excess insurance, will this effect how much I can charge them for damage?
No, this does not effect the amount the amount of money you can claim from the customer. If a customer is charged for damage, they will make a claim themselves with the excess insurance provider (Questor) to reimburse them for the cost of damage ...
My hirer said they didn’t cause the damage to my van, are they still liable to pay for repairs?
Yes, regardless if the customer caused the damage, or it was caused by something/someone else, they are liable to pay for your campervans repairs. When a customer takes a Quirky Campevan and as with other rental vehicles, they are liable for anything ...
How do I charge a customer for damage over £500?
Follow steps 1 to 3 from above. The standard Quirky customer excess is set at £1000, which means that we can charge an additional £500 to the customer's £500 to match the full excess. If your repairs cost over £1000, please make a claim with Alan ...