When will I get paid for my bookings?

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• How do I get more bookings?

  There are many reasons why your campervan might not be as popular as you anticipated. Here are some common reasons why this might be and somethings to consider if you’re occupancy is low: Is my van overpriced? - Consider lowering your base rate, ...

• Is there a maximum amount of family and friends bookings I can put through on my campervan?

  No, you can have as many family and friend bookings as you like, however please make sure you put these through as bookings on Wheelbase so your calendar will be blocked off to other customers.

• My customer bought excess insurance, will this effect how much I can charge them for damage?

  No, this does not effect the amount the amount of money you can claim from the customer. If a customer is charged for damage, they will make a claim themselves with the excess insurance provider (Questor) to reimburse them for the cost of damage ...

• I claimed my customers security deposit and it wasn’t paid to me

  Security deposit claims work a little differently to regular rental amounts as they are first claimed by Wheelbase, who then sends this to Quirky Campers’ bank account, where we pay this to the owner. Because of this 3 step process, security deposits ...

• My customer doesn't have the link to add their driver details

  Usually if this is the case, the driver form link will be in the customers junk or spam folders, so we would advise asking your customer to check there too. Click here to Find Driver Forms for your upcoming bookings, and resend a driver form to a ...