When will I get paid for my bookings?
Owner payment runs are done every fortnight on a Thursday. Please make sure you have checked back in any bookings that have taken place by 10pm on the previous Wednesday and they will be paid out to you then.
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How do I get more bookings?
There are many reasons why your campervan might not be as popular as you anticipated. Here are some common reasons why this might be and somethings to consider if you’re occupancy is low: Is my van overpriced? - Consider lowering your base rate, ...
Is there a maximum amount of family and friends bookings I can put through on my campervan?
No, you can have as many family and friend bookings as you like, however please make sure you put these through as bookings on Wheelbase so your calendar will be blocked off to other customers.
My customer bought excess insurance, will this effect how much I can charge them for damage?
No, this does not effect the amount the amount of money you can claim from the customer. If a customer is charged for damage, they will make a claim themselves with the excess insurance provider (Questor) to reimburse them for the cost of damage ...
I claimed my customers security deposit and it wasn’t paid to me
Security deposit claims work a little differently to regular rental amounts as they are first claimed by Wheelbase, who then sends this to Quirky Campers’ bank account, where we pay this to the owner. Because of this 3 step process, security deposits ...
How do driver forms work?
When a customer makes a booking, they will get an email from the Quirky Team requesting them to add their details to the driver hire form. This email is sent manually by the Quirky Team once a day, so your customer is likely to receive this email the ...