When will I get paid for my bookings?

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• How do I get more bookings?

  There are many reasons why your campervan might not be as popular as you anticipated. Here are some common reasons why this might be and somethings to consider if you’re occupancy is low: Is my van overpriced? - Consider lowering your base rate, ...

• Is there a maximum amount of family and friends bookings I can put through on my campervan?

  No, you can have as many family and friend bookings as you like, however please make sure you put these through as bookings on Wheelbase so your calendar will be blocked off to other customers.

• My customer bought excess insurance, will this effect how much I can charge them for damage?

  No, this does not effect the amount the amount of money you can claim from the customer. If a customer is charged for damage, they will make a claim themselves with the excess insurance provider (Questor) to reimburse them for the cost of damage ...

• I claimed my customers security deposit and it wasn’t paid to me

  Security deposit claims work a little differently to regular rental amounts as they are first claimed by Wheelbase, who then sends this to Quirky Campers’ bank account, where we pay this to the owner. Because of this 3 step process, security deposits ...

• Excess increase & explanation of difference in security deposit and excess

  Communication sent to customers in 2023 explaining the change in standard excess amount. Template below this can be sent to customers confirming we will cover excess if it cannot be recovered: "From the 1st of February 2023, all new bookings will ...