Wheelbase Questions
How to handle quotes and pending requests in Wheelbase
If a quote says "send quote" and you CAN accommodate the booking, click this If a quote says "send quote" and you CANNOT accommodate the booking, decline it If a quote says "resend quote", and you CAN accommodate the booking, there is no further ...
How do I block out specific dates on my calendar?
You can block off dates for your campervan through Wheelbase. When you login, click the ‘availability’ tab. Click the box under ‘Adjust Availability’ and this will allow you to select specific dates. Click ‘Make Unavailable’ and this will block the ...
How do mileage charges work?
All customers have a daily mileage limit of 160 miles per day, with each additional mile charge at 20p per mile. This is calculated automatically by Wheelbase when you are checking the van out and back in, and you enter the outgoing mileage, and then ...
How do I release my customer’s security deposit?
Again, this is done automatically by Wheelbase 7 days after the customers booking ends. If you would like to release this to your customer sooner, you can do this by clicking ‘manage security deposit’ then ‘release entire security deposit’ on the ...
What does the ‘Scheduled Payment Failed - Please Retry’ email mean?
This is an automated email from Wheelbase to say that a scheduled payment for one of your customers has failed (eg. if there isn't enough money in their account or if their bank blocks the payment). This could be to pay the booking remainder, or to ...
How do I authorise my customer’s security deposit?
Wheelbase automatically authorises the security deposit 2 days before your customer's booking begins. You will know that this has been successfully authorised if it appears in green as ‘Security Deposit: Authorised’ under the customers name on their ...
Is there a maximum amount of family and friends bookings I can put through on my campervan?
No, you can have as many family and friend bookings as you like, however please make sure you put these through as bookings on Wheelbase so your calendar will be blocked off to other customers. For insurance reasons, Alan Boswell needs to have a ...
How do I create a family and friends booking?
Firstly, you will need to go onto your vans page on Wheelbase and click 'New Quote' on the top right hand side. Once you click that, select the dates of the booking (the normal price will come up on the right hand side but you can ignore that). ...
What is the ‘base rate’ and how is my campervan priced?
The base rate is the minimum daily rate for your vehicle. The base rate is the minimum amount a customer will be charged per night for your campervan (ie. the price for a weekday in February, for example). Don’t panic if this rate looks low, we have ...
When will I get paid for my bookings?
Owner payment runs are done every fortnight on a Thursday. Please make sure you have checked back in any bookings that have taken place by 10pm on the previous Wednesday and they will be paid out to you then.