Where can I update my van details?

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• What do I do when my van breaks down?

  Make sure the customer is parked safely and advise them to contact breakdown assistance (please keep roadside assistance info in your glovebox. Contact QC to give us a heads up in case your customer will need another campervan. If the van cannot be ...

• Do I have to allow pets in my van?

  No, as long as you do not tick the ‘pet-friendly’ box in Wheelbase for your campervan’s listing, your van will not be included in our pet-friendly collection. That being said, if you are looking for a way to boost occupancy, allowing pets in your ...

• Do I have to be present when the customer drops back the van?

  Ultimately, this is your decision but we would strongly recommend you be there to inspect your campervan when a customer drops it back. If your van is damaged and you are not present with the customer when you spot it, it is extremely difficult to ...

• My customer doesn't have the link to add their driver details

  Usually if this is the case, the driver form link will be in the customers junk or spam folders, so we would advise asking your customer to check there too. Click here to Find Driver Forms for your upcoming bookings, and resend a driver form to a ...

• Can a customer take my van to Europe?

  Yes, but your will need make sure you have EU travel included on your insurance policy. If it is included, you will also need to obtain a VOH form, which you can download here. Please fill out the form as soon as possible and send to the RAC to get ...