Customer Excess Insurance - Questor
UK and EU residents can opt to take out an excess reimbursement policy through our recommended third party provider Questor enabling them to claim the excess back in the event of an accident minus £100.
We do recommend renters also take out their own travel insurance for that extra peace of mind.
Customers need to follow the link in the email - Questor Insurance
Fill out the basic details and they will be given an instant price which they can then choose whether to purchase
Restrictions to be aware of:
Full policy document here if needed.https://policy.questor-insurance.co.uk/Quote/FormOne?af=684327&prd=151
Related Articles
My customer bought excess insurance, will this effect how much I can charge them for damage?
No, this does not effect the amount the amount of money you can claim from the customer. If a customer is charged for damage, they will make a claim themselves with the excess insurance provider (Questor) to reimburse them for the cost of damage ...
How can my customer make a claim with their excess insurer?
In order to make a claim, your customer will need: A quote or invoice showing the cost of repairs. A copy of their driver form. Proof on their bank statement that they have been charged by Quirky Campers. They can then make a claim through Questor’s ...
Insurance Documentation Requirements
Shortly after booking you will receive a Driver Details Request email so that you can provide the required documentation for the campervan owner to arrange insurance for your trip. We recommend sending this one month prior to your hire start date so ...
I checked my customers driver form, and they don’t meet the insurance criteria, what do I do?
As per Alan Boswell’s insurance criteria, if the customer meets the below criteria they are covered as standard to drive your vehicle: Age: between 23 and 75 years young. Nationality*: UK, EU driver’s licenses. Length held: Minimum 2 years. Points*: ...
How do I charge a customer for damage over £500?
Follow steps 1 to 3 from above. The standard Quirky customer excess is set at £1500, which means that we can charge an additional £1000 to the customer's £500 security deposit to match the full excess. If your repairs cost over £1500, please make a ...