Excess in the event of damage
The driver will be liable for the excess in the event of any damage to the vehicle. Anything beyond that is covered by the insurance where a claim can be made. The driver is responsible for getting the contact details of any third parties involved.
Obviously we hope you will take care of these beautiful campervans. Minor damage is likely to be overlooked but please do let us know! Campervan owners reserve the right to charge you for damage to the interior or exterior, fixtures and fittings.
The excess varies from £1500 to £2000 dependent on the insurer used and the drivers being insured. The excess amount will be confirmed once final payment has been received and the driver form filled out. The driver will be liable for part or all of the value of the excess in the event of the vehicle being damaged and/or a claim being made.
In the event that no driver was operating the vehicle when the damage occurred the first driver will be named as responsible for the vehicle at that time.
UK and EU residents can opt to take out an excess reimbursement policy here through our recommended third party provider enabling you to claim the excess back in the event of an accident minus £100.
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My customer bought excess insurance, will this effect how much I can charge them for damage?
No, this does not effect the amount the amount of money you can claim from the customer. If a customer is charged for damage, they will make a claim themselves with the excess insurance provider (Questor) to reimburse them for the cost of damage ...
Excess Reimbursement Policy
UK and EU residents can opt to take out an excess reimbursement policy here through our recommended third party provider enabling you to claim the excess back in the event of an accident minus £100.
Customer Excess Insurance - Questor
UK and EU residents can opt to take out an excess reimbursement policy through our recommended third party provider Questor enabling them to claim the excess back in the event of an accident minus £100. We do recommend renters also take out their own ...
How do I charge a customer for damage over £500?
Follow steps 1 to 3 from above. The standard Quirky customer excess is set at £1500, which means that we can charge an additional £1000 to the customer's £500 security deposit to match the full excess. If your repairs cost over £1500, please make a ...
What is the difference between damage and general wear and tear?
While we always support owners being compensated for any damage caused by customers, there is a difference between this and general wear and tear that should not be charged to the customer. An example of this would be if your customer gets a flat ...