Excess Reimbursement Policy

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• Customer Excess Insurance - Questor

  UK and EU residents can opt to take out an excess reimbursement policy through our recommended third party provider Questor enabling them to claim the excess back in the event of an accident minus £100. We do recommend renters also take out their own ...

• What is the cancellation policy?

  Our cancellation policy is designed to be simple and transparent. If you decide to cancel your booking: • Within 24 hours of booking (and your trip is more than 30 days away), you’ll receive a full refund under the cooling-off period. • After 24 ...

• My customer bought excess insurance, will this effect how much I can charge them for damage?

  No, this does not effect the amount the amount of money you can claim from the customer. If a customer is charged for damage, they will make a claim themselves with the excess insurance provider (Questor) to reimburse them for the cost of damage ...

• How can my customer make a claim with their excess insurer?

  In order to make a claim, your customer will need: A quote or invoice showing the cost of repairs. A copy of their driver form. Proof on their bank statement that they have been charged by Quirky Campers. They can then make a claim through Questor’s ...

• How do I charge a customer for damage over £500?

  Follow steps 1 to 3 from above. The standard Quirky customer excess is set at £1500, which means that we can charge an additional £1000 to the customer's £500 security deposit to match the full excess. If your repairs cost over £1500, please make a ...