How do I authorise my customer’s security deposit?
Wheelbase automatically authorises the security deposit 2 days before your customer's booking begins. You will know that this has been successfully authorised if it appears in green as ‘Security Deposit: Authorised’ under the customers name on their reservation:
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How do I release my customer’s security deposit?
Again, this is done automatically by Wheelbase 7 days after the customers booking ends. If you would like to release this to your customer sooner, you can do this by clicking ‘manage security deposit’ then ‘release entire security deposit’ on the ...How do I charge a customer from their security deposit? (Less than £500)
Place the customer's security deposit on hold. Select 'manage security deposit' from the reservation, and click 'hold security deposit'. This will stop the security deposit from being automatically released after 7 days. Message the customer to give ...I claimed my customers security deposit and it wasn’t paid to me
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Follow steps 1 to 3 from above. The standard Quirky customer excess is set at £1500, which means that we can charge an additional £1000 to the customer's £500 security deposit to match the full excess. If your repairs cost over £1500, please make a ...What does the ‘Scheduled Payment Failed - Please Retry’ email mean?
This is an automated email from Wheelbase to say that a scheduled payment for one of your customers has failed. This could be to pay the booking remainder, or to authorise the security deposit. This email gets sent to the customer, as well as the ...