I claimed my customers security deposit and it wasn’t paid to me

I claimed my customers security deposit and it wasn’t paid to me

Security deposit claims work a little differently to regular rental amounts as they are first claimed by Wheelbase, who then sends this to Quirky Campers’ bank account, where we pay this to the owner.

Because of this 3 step process, security deposits take between 5-7 days to process so if you are claiming a security deposit less than a week before the next payment run (fortnightly on a Thursday) this might not be included in the payout, but will be included in the next one.

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