Deposit and Payment Schedule for Your Booking
To secure your campervan, you’ll pay a booking deposit of 20% of the hire cost.
The remaining balance is then due 30 days before your trip. If your booking is made less than 30 days before departure, the full hire amount will be taken at the time of booking.
If you decide to cancel your booking within 24 hours of booking (and your trip is more than 30 days away), you’ll receive a full refund under the cooling-off period.
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Security Deposit
Each booking is subject to a security deposit of £500.00. Two days prior to the booking start date a hold will be placed on your nominated card for this amount. If you’d like to use a different card for the security deposit, you’re very welcome to ...
What does the ‘Scheduled Payment Failed - Please Retry’ email mean?
This is an automated email from Wheelbase to say that a scheduled payment for one of your customers has failed (eg. if there isn't enough money in their account or if their bank blocks the payment). This could be to pay the booking remainder, or to ...
What do I do if a booking gets cancelled?
For our full cancellation policy, please click here to read section 4 of full booking conditions. Cancellations made within 24 hours of creating a booking Renters can cancel their booking and receive a full refund if done within 24 hours of receiving ...
How do I authorise my customer’s security deposit?
Wheelbase automatically authorises the security deposit 2 days before your customer's booking begins. You will know that this has been successfully authorised if it appears in green as ‘Security Deposit: Authorised’ under the customers name on their ...
How do I release my customer’s security deposit?
Again, this is done automatically by Wheelbase 7 days after the customers booking ends. If you would like to release this to your customer sooner, you can do this by clicking ‘manage security deposit’ then ‘release entire security deposit’ on the ...