Each booking is subject to a security deposit of £500.00. Two days prior to the booking start date a hold will be placed on your nominated card for this amount.
If you’d like to use a different card for the security deposit, you’re very welcome to update your payment details before the hold is applied.
This will be released 1 week after the booking end date, providing the vehicle is returned safely and in the same condition as it was at the start of the booking.
The release of your security deposit can sometimes be a bit tricky to spot. The deposit is not a charge on your account, but rather a hold or 'pending transaction'. After your trip, and once the owner is happy to release the deposit, the hold is dropped and the pending transaction disappears from your statement. This does not appear as a refund, you will just not be able to see the pending transaction anymore.
Related Articles
How do I authorise my customer’s security deposit?
Wheelbase automatically authorises the security deposit 2 days before your customer's booking begins. You will know that this has been successfully authorised if it appears in green as ‘Security Deposit: Authorised’ under the customers name on their ...
How do I release my customer’s security deposit?
Again, this is done automatically by Wheelbase 7 days after the customers booking ends. If you would like to release this to your customer sooner, you can do this by clicking ‘manage security deposit’ then ‘release entire security deposit’ on the ...
How do I charge a customer from their security deposit? (Less than £500)
Place the customer's security deposit on hold. Select 'manage security deposit' from the reservation, and click 'hold security deposit'. This will stop the security deposit from being automatically released after 7 days. Message the customer to give ...
I claimed my customers security deposit and it wasn’t paid to me
Security deposit claims work a little differently to regular rental amounts as they are first claimed by Wheelbase, who then sends this to Quirky Campers’ bank account, where we pay this to the owner. Because of this 3 step process, security deposits ...
Deposit and Payment Schedule for Your Booking
To secure your campervan, you’ll pay a booking deposit of 20% of the hire cost. The remaining balance is then due 30 days before your trip. If your booking is made less than 30 days before departure, the full hire amount will be taken at the time of ...