Related Articles
What do I do if a booking gets cancelled?
For our full cancellation policy, please click here to read section 4 of full booking conditions. Cancellations made within 24 hours of creating a booking Renters can cancel their booking and receive a full refund if done within 24 hours of receiving ...
Deposit and Payment Schedule for Your Booking
To secure your campervan, you’ll pay a booking deposit of 20% of the hire cost. The remaining balance is then due 30 days before your trip. If your booking is made less than 30 days before departure, the full hire amount will be taken at the time of ...
My customer wants me to cover their expenses after a breakdown/mechanical issues.
You are not liable to pay for any costs outside of the booking if your campervan breaks down (ie. hotel costs, meals etc.) While we fully appreciate that the changes in travel itinerary can be inconvenient to a customer, as per our booking ...
My customer broke down halfway through their holiday, do they get a refund?
As per the booking conditions, if a customer has to end their holiday early due to a breakdown or mechanical issues, they are entitled to a refund for the days that went unused on their trip. Any additional refund would be at your discretion.
Do I Need to Clean the Campervan Before Returning It?
Under our Booking Conditions, the campervan should be returned in the same clean condition as at the start of your hire. This means giving the interior a basic tidy before handing it back - wiping surfaces, sweeping out any excess dirt or sand, and ...